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Q: What is considered a Maintenance Emergency?
A: The following are considered Maintenance Emergencies:
- A water leak or broken pipe that will cause damage to the apartment
- A sewer back up
- A stopped up commode if it is the only one in the apartment
- No heat and the outside temperature is expected to fall below 55 degrees
- No air conditioning and the outside temperature is expected to reach above 80 degrees
- Refrigerator is not working
- The pipes are frozen
- Doors, locks or windows are broken compromising the security of the dwelling
- Any fire at all
- Any incident involving emergency vehicles/personnel
If you have a maintenance emergency listed here please call 757-446-7498 immediately.
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Q: I need to have maintenance work done in my apartment, what should I do?
A: Log in to your resident online portal and click submit work order. A maintenance technician will respond to your request within 24 hours. Please remember, if it is a weekend and this issue is not an emergency, your work order will be addressed the following business day.
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Q: My room is always colder/hotter than the rest of my apartment, what can I do to improve the temperature?
A: First make sure that the vent in your room is open and not blocked by furniture and that your main furnace/air conditioning filter has been changed. If this is not the problem, you may need to open bedroom door a few inches to allow the air to circulate. You may also want to partially close the vents in areas that seem overly warm or are not routinely used. If these do not work please submit a work order in your tenant portal.
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Q: How can I reduce my electric bill?
A: Set thermostat between 72 and 74 degrees. Take shorter showers. Don’t run your stove longer then needed and use timers. Turn off unused lights.
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Q: Am I responsible for replacing the lightbulbs?
A: You are responsible to replace lightbulbs in your apartment, unless it is a fluorescent or specialty bulb.
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Q: My toilet is clogged. What do I do?
A: Attempt to plunge your toilet yourself. If that does not work, then submit a work order online. Please remember, before placing a work order, you must attempt to plunge the toilet first.
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Q: My air conditioning is not working. Isn’t that an emergency?
A: No air conditioning is considered an inconvenience, not an emergency. The campus housing manager will take into consideration the temperatures with high humidity and readings in the upper 80’s and above. For repairs that do not fall under this exception, a service call will be placed for service to be performed Monday-Friday during regular working hours.
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Q: What do I do if there is a leak in my apartment?
A: First, attempt to turn off the water. There is a water shut-off valve that will turn the water off solely inside your apartment. This valve is located in the hallway mechanical closet next to your water heater. Second, call the maintenance emergency line at 757-446-7498.
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Q: Why do you need to come into my apartment for an inspection?
A: Inspections are done at least 2 times a year. The primary purpose of an inspection is to be sure there are no unsafe conditions, maintenance problems or lease violations; however, we do notate and alert you if we find any cleaning or sanitation conditions that could be hazardous to you or to the housing community. Tenants are responsible for maintaining their residence in a clean, sanitary and safe condition. Tenants will be notified in advance of an inspection.
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Q: What do I do if I have a power outage during a storm?
A: In the event of a power outage at EVMS Campus Housing, you should contact Dominion Energy at 1-888-667-3000. Have your Dominion Energy account number and the telephone number the account is listed under as this is an automated system that will require the account number for an update status of power outages.
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Q: If I am locked out of my apartment what do I do?
A: From 8AM-4:30PM, call the office at 757-446-9236 or 757-613-0500. If it is after 4:30PM, or on a Saturday, Sunday, or a holiday, please call campus police at 757-446-5911.
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Q: My neighbors are being really noisy. What can I do about it?
A:
Please send an email to GoodmaD@evms.edu immediately, notating the hours and frequency of the disturbance.
The EVMS Campus Housing property shall at all times be used and occupied in such a manner as will not disturb, interfere with, or affect the comfort, peace and quiet enjoyment of neighboring tenants on the property.
1st Offense – Warning from the EVMS Campus Housing Manager
2nd Offense – Letter to the Associate Dean of Medical Admissions and Students
3rd Offense – Could result in non-renewal of lease
QUIET HOURS: When school is in session, quiet times shall be observed during the hours of 9PM through 8AM, Sunday – Thursday and midnight through 8AM, Friday and Saturday.
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Q: I have a friend from home coming to visit. How long can he/she stay?
A: No guest may stay longer than ten days total during the term of lease or the leaseholders will be in breach of their lease.
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Q: I need to get rid of an old couch. Where can I put it?
A: Email the Campus Housing Manager at GoodmaD@evms.edu and a pick up date and time will be set for you. There is a cost associated with this pick up.
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Q: I have a permit and I own a gun. Is it alright to have it in my apartment?
A: No, you cannot have a firearm in your apartment. The use or possession of firearms, fireworks or any lethal weapon in the leased premises (EVMS Campus Housing) or elsewhere on the Eastern Virginia Medical School property is strictly prohibited.
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Q: I want to renew my lease. How do I do this?
A: Your lease automatically renews each year unless you alert the Housing Manager you wish to terminate.
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Q: I want to renew my lease. Why is my rent going up?
A: Rent increases are sometimes necessary to cover increases in costs needed to manage and maintain the apartments.
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Q: My lease is ending and I plan to move out, what should I do?
A: Your lease automatically renews each year. Every March you will receive an email that notifies you to contact the office if you plan to terminate your lease. If you plan to terminate, respond immediately and the Campus Housing Manager will let you know the procedure and the date when you can officially be released from your lease with EVMS Campus Housing.
